FAQ
Where do you ship?
We currently ship to addresses within the United States only. All eligible orders receive FREE standard shipping.
Do you charge for shipping?
No. We offer free standard shipping on every order within the United States, with no minimum purchase required.
How long will my order take to arrive?
Order Processing: 1–3 business days
Estimated Delivery: 5–7 business days after your order has been shipped.
Delivery times are estimates and may vary depending on your location or carrier operations.
What is your order cut-off time?
Orders placed before 3:00 PM (GMT-05:00) EST are generally processed on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Which shipping carrier do you use?
We partner with UPS and other reliable shipping providers to ensure safe and timely delivery throughout the United States.
How can I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for the tracking information to become available.
What should I do if my order hasn't arrived?
If your package has not arrived within the estimated delivery period, please contact our customer support team. We will investigate the shipment with the carrier and keep you updated until the issue is resolved.
What happens if I enter the wrong shipping address?
Please ensure your shipping address is correct before completing your order.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Can I change my shipping address after placing an order?
Yes, provided your order has not yet been shipped.
Please contact us as soon as possible, and we will do our best to update your shipping information.
What is your return policy?
We offer a 30-day return policy beginning on the date your order is delivered.
Please review our Return & Refund Policy for complete details.
Which items can be returned?
To qualify for a return, products must be:
- Unused and unworn
- In their original packaging
- Returned with all original tags attached
- Accompanied by proof of purchase
How do I request a return?
Simply email our customer support team at: info@vintagereserve.shop
We will provide you with return instructions after reviewing your request.
Who pays the return shipping cost?
Customers are responsible for return shipping costs unless the item received is:
- Damaged
- Defective
- Incorrect due to our error
When will I receive my refund?
Approved refunds are processed within 10 business days after we receive and inspect your returned item.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Can I cancel my order?
Yes. Orders may be cancelled within 24 hours of purchase.
If your order has already entered processing or has been shipped, cancellation may no longer be possible. In that case, you may return the item according to our Return & Refund Policy.
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Maestro
Is my payment information secure?
Yes. All transactions are protected using SSL encryption and processed through trusted payment providers that comply with PCI-DSS security standards.
Your complete payment card information is never stored on our servers.
Contact information
Store Name: Vintage Reserve Shop
Address: 328 E 11th St, New York, NY 10003, United States
Phone: +1332-209-0464
Email: info@vintagereserve.shop
Opening Hours:
Monday - Saturday: 12–7 PM
Sunday: 12–6 PM
Time Zone: (GMT-05:00) EST
Response Time: We respond within 24 hours.