Shipping policy
Thank you for shopping with Vintage Reserve Shop. We are dedicated to providing a fast, secure, and dependable shipping experience. Please review our shipping policy below before placing your order.
Shipping Locations
We currently ship to addresses within the United States only.
Shipping Cost
We proudly offer FREE standard shipping on all orders. No minimum purchase is required.
Order Processing
Orders are processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Orders placed before 3:00 PM (EST) are generally processed on the same business day. Orders received after this time, or on weekends and public holidays, will be processed on the next business day.
Estimated Delivery
After your order has been shipped, delivery generally takes 5–7 business days, depending on your location and carrier operations.
Please note that delivery estimates are not guaranteed and may vary during peak seasons or due to circumstances beyond our control.
Our Delivery Partners
We work with trusted shipping carriers, including UPS, to help ensure secure, reliable, and timely delivery throughout the United States.
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become available.
If Your Order Has Not Arrived
If your package has not arrived within the estimated delivery timeframe, please contact us by email. Our support team will investigate the shipment with the carrier and provide you with an update as quickly as possible.
Returned or Undeliverable Packages
Packages returned to us because of an incorrect shipping address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges before reshipment.
Please note that carriers may hold undeliverable packages for only a limited period before returning them to us.
Lost Package Policy
If you believe your shipment has been lost, please contact us within 7 days after the expected delivery date.
After confirming the shipment is lost with the shipping carrier, we will provide one of the following solutions:
- A replacement item (subject to product availability); or
- A full refund.
Delays Beyond Our Control
Although we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances outside our control, including:
- Severe weather conditions
- Carrier or transportation disruptions
- High holiday or seasonal shipping volume
- Security inspections
- Other unforeseen operational delays
If significant delays occur, we will keep you informed whenever possible.
Delivery Delays
If your shipment experiences an extended delay, we will notify you as soon as practical and work with the shipping carrier to resolve the issue promptly.
Updating Your Shipping Address
If you need to change your delivery address after placing an order, please contact us immediately. Address changes can only be made before the order has been shipped.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.
Order Modifications
If you would like to change or cancel your order, please contact us within 2 hours of placing your order. Once processing has begun, we may not be able to modify the order.
Contact Information
Store Name: Vintage Reserve Shop
Address: 328 E 11th St, New York, NY 10003, United States
Phone: +1332-209-0464
Email: info@vintagereserve.shop
Opening Hours:
Monday - Saturday: 12–7 PM
Sunday: 12–6 PM
Time Zone: (GMT-05:00) EST
Response Time: We respond within 24 hours.