Refund policy
At Vintage Reserve Shop, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Window
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must meet the following conditions:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging with all tags attached.
- Include the original receipt or proof of purchase.
How to Request a Return
To request a return, please contact our customer support team at info@vintagereserve.shop.
Once your request has been approved, we will provide return instructions and any additional information needed to complete the process.
Return Mailing Address:
328 E 11th St, New York, NY 10003, United States
Please do not return any item without contacting us first, as unauthorized returns may delay processing.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is:
- Defective
- Damaged during delivery
- Incorrect due to our error
Restocking Fee: None.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately with your order number and clear photos of the issue.
We will review the claim promptly and arrange an appropriate solution, including a replacement or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Gift cards
- Products marked as non-returnable at the time of purchase
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the eligible product for a refund and place a new order separately.
Lost Packages
If your package is lost during transit, please contact us as soon as possible.
Once the shipping carrier confirms the package has been lost, we will offer either:
- A replacement item (subject to availability), or
- A full refund.
If the package remains undelivered after the carrier's investigation period, we will work with you to resolve the matter as quickly as possible.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@vintagereserve.shop.
Return Method & Fees
- Return Method: By mail
- Return Shipping Cost: Paid by the customer unless the item is defective, damaged, or incorrect
- Restocking Fee: None
- Refund Processing Time: Within 10 business days after the returned item has been inspected and approved
Order Cancellations
Orders may be cancelled within 24 hours of purchase at no additional cost.
After this period, if the order has already entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.
Contact Information
Store Name: Vintage Reserve Shop
Address: 328 E 11th St, New York, NY 10003, United States
Phone: +1332-209-0464
Email: info@vintagereserve.shop
Opening Hours:
Monday - Saturday: 12–7 PM
Sunday: 12–6 PM
Time Zone: (GMT-05:00) EST
Response Time: We respond within 24 hours.